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Check the points below to see the Dashlane Biometric Recovery in details are:-

Biometric recovery in Dashlane allows you to reset your Master Password using your biometrics like a fingerprint or facial recognition on devices where you've enabled this feature. 

1. Setting Up Biometric Recovery

Step 1. Ensure Biometrics Are Enabled on Your Device

Make sure you have set up biometrics like fingerprint or facial recognition on your device.

Step 2. Enable Biometric Unlock in Dashlane

Mobile Devices (iOS/Android)
     1. Open the Dashlane app.
     2. Go to settings.
     3. Select security.
     4. Toggle on biometric unlock (e.g., use face ID or use fingerprint).

Desktop App
     1. Open the Dashlane app.
     2. Go to preferences (macOS) or settings (Windows).
     3. Find the security tab.
     4. Enable the option for biometric unlock.

Step 3. Set Up Biometric Recovery

Mobile Devices

When setting up or updating your Master Password, you may be prompted to enable biometric recovery. Follow the on-screen instructions to enable it.

Desktop App

You may be prompted to set up biometric recovery when you enable biometric unlock. Follow the prompts to complete the setup.

2. Using Biometric Recovery

Step 1. Forgetting Your Master Password

If you forget your Master Password open Dashlane on a device where you have biometric unlock enabled.

Step 2. Initiating Recovery

When prompted for your Master Password you should see an option for biometric recovery (e.g., use biometric authentication to recover your account).

Step 3. Verify Your Biometrics

Use your fingerprint, face or other biometric methods to authenticate yourself.

Step 4. Resetting Your Master Password

After successful biometric authentication you will be prompted to create a new Master Password.

3. Important Considerations

Supported Devices: Biometric recovery is only available on devices that support biometric authentication and have it enabled in Dashlane.
Security: This feature adds an extra layer of convenience but also carries risks. Ensure your biometrics are secure and consider the security of your device.
Backup: It's always good to have a backup plan. Keep a secure record of your Master Password or use Dashlane’s secure password hint feature.
For further assistance or troubleshooting visit the [Dashlane Help Center](https://support.dashlane.com/hc/en-us).

Dashlane Biometrics: Why My Dashane Biometrics Is Not Working?

If the biometric feature in Dashlane isn't working it could be due to several reasons. 

Check the points below to see the Dashlane biometric is not working in details are:-

1. Common Issues and Solutions

Step 1. Device Compatibility

Ensure your device supports biometric authentication such as fingerprint or facial recognition and that it's set up correctly on your device.

Step 2. Biometric Setup in Dashlane

Make sure you have enabled biometric unlock within the Dashlane app: Open Dashlane and go to settings (on mobile) or preferences/settings (on desktop). Check the security section and ensure biometric unlock is turned on.

Step 3. Update Issues

Ensure that both your Dashlane app and your device's operating system are up to date. Sometimes compatibility issues with updates can cause features to stop working.

Step 4. Device Settings

Verify that your device’s biometric settings are correctly configured. For example check that fingerprints or facial data are registered on your device.
On Android go to settings > biometrics & security (or similar) and check the biometric data.
On iOS go to settings > face ID & Passcode or touch ID & passcode.

Step 5. Permissions

Ensure that Dashlane has the necessary permissions to use biometric data. This can typically be checked in your device’s app settings. 
On iOS go to settings > dashlane and ensure Face ID or Touch ID is enabled. 
On Android go to settings > apps > dashlane > permissions and ensure necessary permissions are granted.

Step 6. Interference from Other Apps or Security Settings

Sometimes other apps or security settings might interfere with biometric authentication. Try disabling other apps or adjusting settings that might conflict with Dashlane.

Step 7. Biometric Sensor Issues

Ensure that the biometric sensor like the fingerprint scanner or camera on your device is clean and functioning properly. Sometimes dirt or smudges can cause it to fail.

Step 8. Reauthentication Requirement

For security reasons Dashlane may periodically require you to re-enter your Master Password instead of using biometrics. Ensure you know your Master Password.

2. Troubleshooting Steps

Step 1. Restart the App and Device

Sometimes simply restarting Dashlane or your device can resolve minor issues.

Step 2. Disable and Re-enable Biometric Unlock

Try turning off the biometric unlock feature in Dashlane then turn it back on. This can refresh the settings and resolve issues.

Step 3. Reinstall the Dashlane App

If the problem persists try uninstalling and reinstalling the Dashlane app. Make sure your data is synced and backed up before doing this.

Step 4. Contact Support

If none of these steps work consider contacting Dashlane’s customer support for further assistance. For detailed instructions you can visit the [Dashlane Help Center](https://support.dashlane.com/hc/en-us).