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Check the points below to see the dashlane problem related information in details are:-
1. Common Issues and Solutions
Step 1. Outdated Software
Ensure that both your Dashlane application and your device’s operating system are up to date. Check for updates in Dashlane and install any available updates for your OS.
Step 2. Internet Connection Problems
Verify that your device has a stable internet connection. Dashlane requires an internet connection to sync data across devices. Try connecting to a different network or restarting your router.
Step 3. Browser Extension Issues
If you're using the Dashlane browser extension ensure it’s installed and enabled. Sometimes reinstalling the extension can resolve issues.
Step 4. Reinstall the Extension
Remove the Dashlane extension from your browser. Reinstall it from the official extension store (e.g., Chrome Web Store, Firefox Add-ons).
Step 5. Login Issues
Double-check your login credentials. Ensure that you are using the correct email and master password. If you’ve forgotten your master password, use the account recovery options provided by Dashlane.
Step 6. Account Recovery
Visit the Dashlane login page and follow the prompts for password recovery.
Step 7. Sync Problems
If your data is not syncing across devices try manually forcing a sync.
Force Sync: Go to the Dashlane settings and manually initiate a sync. On the desktop app click File > Sync now.
Re-login: Log out and log back into your Dashlane account to refresh the sync process.
Step 8. Conflicting Software
Other software or browser extensions might conflict with Dashlane.
Disable Extensions: Temporarily disable other browser extensions to see if they are causing the issue.
Check Security Software: Ensure that your antivirus or firewall is not blocking Dashlane.
Step 9. Corrupted Data or Cache
Clearing the cache and data for the Dashlane app or browser extension can resolve issues caused by corrupted files.
Clear Cache: In your browser go to settings and clear the cache and cookies. For the mobile app go to the app settings and clear cache or app data.
2. Advanced Troubleshooting
Step 1. Reinstall Dashlane
Uninstall the Dashlane application or browser extension from your device. Reinstall it from the official Dashlane website or app store.
Step 2. Check Dashlane Status
Visit the [Dashlane Status Page](https://status.dashlane.com) to see if there are any ongoing outages or maintenance that might be affecting the service.
Step 3. Contact Dashlane Support
If none of the above steps resolve the issue contact Dashlane support for further assistance. Provide detailed information about the problem, including any error messages and steps you've already taken to troubleshoot.
3. Additional Resources
Dashlane Help Center: Visit the [Dashlane Help Center](https://support.dashlane.com) for more detailed guides and troubleshooting articles.
Community Forums: Participate in the [Dashlane Community Forums](https://support.dashlane.com/hc/en-us/community/topics) to see if others have experienced similar issues and find solutions.
